AI Voice Agent for Insurance Claims Processing

InsureFlowInsurance3 months

78%calls automated

The Challenge

Insurance company processing 8,000+ claims calls daily with 25-minute average handle time, 40% call abandonment rate, and high agent turnover due to repetitive queries.

Our Solution

Built a multi-language AI voice agent using GPT-4o Realtime API with native audio processing. The agent handles first-notice-of-loss intake, claim status inquiries, and document collection requests. Integrated with the client's claims management system via secure APIs for real-time policy lookup and claim updates.

Results & Impact

78% of calls fully automated end-to-end

Average handle time reduced from 25 to 4 minutes

Call abandonment rate dropped from 40% to 8%

24/7 availability in English, Spanish, and Hindi

$1.8M annual savings in staffing costs

Technologies Used

💻OpenAI GPT-4o🐍Python⚡FastAPI💻WebRTC📞Twilio☁️AWS🐘PostgreSQL🔴Redis

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