GenAI-Powered Customer Support Platform

SupportAI CorpSaaS / Customer Experience4 months

85%ticket deflection

The Challenge

Enterprise SaaS company handling 50,000+ support tickets/month with 12-hour average response time, high agent burnout, and 65% customer satisfaction score.

Our Solution

Built a RAG-powered AI support platform with GPT-4 integration, trained on 3 years of ticket history and product documentation. Deployed multi-agent architecture with automatic escalation, sentiment analysis, and real-time knowledge retrieval from internal docs.

Results & Impact

85% ticket auto-resolution

Response time from 12 hours to 30 seconds

CSAT from 65% to 94%

60% reduction in support costs

Handles 50K+ tickets/month autonomously

Technologies Used

💻OpenAI GPT-4🔗LangChain🎯Qdrant🐍Python⚡FastAPI⚛️React☁️AWS🔴Redis

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